Refund and Returns Policy
Return & Replacement Policy
At Dhrithi EV Solutions, customer satisfaction is our top priority. We aim to ensure that every product you purchase meets your expectations. If you’re not fully satisfied with your order, we’re here to help with our easy and transparent return and replacement policy.
✅ Eligibility for Returns
You can request a return or replacement if:
-
The item you received is damaged, defective, or not as described.
-
The item is unused, in its original condition, and with all original packaging and tags intact.
-
The return request is initiated within 7 days of receiving the product.
❌ Non-Returnable Items
We do not accept returns for:
-
Used or installed spare parts.
-
Products without original packaging or tampered warranty seals.
-
Items damaged due to improper handling or installation.
-
Customized or specially ordered products.
🔄 Replacement Policy
We offer a free replacement if:
-
The product is delivered in a damaged or defective condition.
-
The wrong product is shipped by us.
Please share clear photos/videos of the issue while initiating a replacement request for faster resolution.
🔁 How to Initiate a Return or Replacement
To initiate a return or replacement, please follow these steps:
-
Contact us via phone or whatsapp at +91 91829 36319 or email at support@dhrithievsolutions.com.
-
Mention your Order ID, product name, and the reason for the return or replacement.
-
Share supporting images or videos, if applicable.
-
Our team will review and process your request within 5-7 business days.
📦 Return Pickup & Refund Process
-
Once approved, we will arrange for a pickup or guide you on how to return the item.
-
After receiving and inspecting the returned item, the refund will be processed within 7–10 working days to your original payment method.
-
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI method.
📌 Important Notes
-
All returns are subject to inspection and approval.
-
Refunds/replacements are not issued until the returned item is received and inspected.
-
Please do not return products without prior approval or communication.
Need Help?
If you have any questions about your return, don’t hesitate to reach out:
📞 Call: +91 91829 36319
📧 Email: support@dhrithievsolutions.com
🌐 Website: www.dhrithievsolutions.com